Privacy Statement
This Privacy Policy explains how Zoccer collects, uses, stores, and protects personal information when you register an account, place bets, play casino games, or otherwise use our services in Canada. We respect your privacy and are committed to handling your information responsibly. If you have questions about this policy, contact our privacy team at [email protected].
Types of data we collect
We collect information needed to operate your account, process payments, provide customer support, and comply with applicable laws. Collected data falls into three main categories: personal data, technical data, and transactional data.
Personal data
Personal data includes information you provide during registration and verification. Typical items are your name, date of birth, address, email, phone number, government-issued ID for verification, and any documents required for identity checks. We also store account credentials and communication preferences.
Technical data
Technical data relates to your device and how you use our services. This includes IP address, browser type, device identifiers, operating system, geolocation where permitted, log files, and usage data such as pages visited, time spent on the platform, and interaction with features like live betting or live casino.
Transactional data
Transactional data covers financial and activity records. Examples are deposit and withdrawal details, payment method (Interac, Visa, crypto where available), bet and play history, wins and losses, bonus activity, and support interactions. We retain these records for operational, reporting, and compliance purposes.
How we use your information
We use data to provide and improve our services, manage your account, process payments, detect and prevent fraud, and meet legal and regulatory obligations. Data also helps us respond to enquiries, handle disputes, and send service-related notices. Where we use data for marketing or promotional purposes, we will only do so with your consent where required.
Data protection practices
We protect information using industry-standard security measures, including encryption, access controls, and secure storage. Access to personal data is limited to employees and contractors who need it to perform their duties. We maintain internal policies and procedures to detect and respond to security incidents.
Cookies and tracking technologies
We and our service providers use cookies and similar technologies to remember preferences, enable secure logins, analyze site performance, and serve relevant content. You can manage cookie preferences through your browser or account settings; however, disabling certain cookies may affect functionality.
User rights
Depending on your jurisdiction, you may have rights to access, correct, or request deletion of your personal information. You can also request restriction of processing or object to certain uses. To exercise your rights or ask about data retention, contact [email protected]. We will respond in a timely manner consistent with applicable law.
Access, correction and deletion
If you need to view or update your information, sign in to your account or contact [email protected]. We may require proof of identity before making changes. Account closure or deletion requests are handled according to legal and record-keeping obligations; some information may be retained for compliance and fraud prevention.
Information sharing and third parties
We share data with service providers who support payments, identity verification, fraud prevention, analytics, and customer support. We may disclose information to comply with legal processes or to protect rights and safety. All partners are contractually required to safeguard data and use it only for permitted purposes.
Privacy policy updates
We may update this policy as our services or legal requirements change. Material changes will be posted on our site and, where appropriate, notified to account holders. The date of the latest revision is available at the top of this page.